Terms and conditions
The lacrossegear.com.au and associated websites are owned and operated by Vorlage Consulting Pty Ltd (ACN 122 275 727). By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this Website you agree to be bound by these Terms and Conditions. Vorlage Consulting Pty Ltd may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.
The products and services offered for sale by Vorlage Consulting Pty Ltd are not available to persons under the age of 18 years old and any other persons who are legally prohibited from entering into binding contracts. Any party engaged in illegal activities involving the use of this website will be subject to civil and criminal sanctions and prosecution. Vorlage Consulting Pty Ltd does not guarantee that it will be able to prevent any illegal or inappropriate use of this Website, nor that it will give notice of any illegal or inappropriate use of this Website.
All goods and services attract a Goods and Services Tax (GST) at 10% if delivered in Australia. The GST-inclusive price that appears on the site is the price you pay.
It is a violation of the law to place orders under a false name or with a fraudulently obtained credit card. Fraudulent ordering will be prosecuted to the fullest extent the law allows.
Custom Helmet Policy
Custom helmets are built to order.
* As our suppliers are experiencing supply shortages, reduced production and warehouse capability and delayed shipping times, processing times may take longer.
When you place a custom helmet order with us, we will forward it to the manufacturer for construction. The manufacturer will then commence construction which usually takes approximately 5 business days.
When your helmet is ready, it will be shipped to our warehouse. This process can take 8-15 business days. During this time your helmet will be processed by customs and can be subjected to further inspection which can add additional processing time.
When your helmet arrives it is inspected and cleared for delivery. We will then ship your helmet and any other products you have ordered to the address you provided with your order.
Delivery Times
Please refer to our Delivery Information webpage for information on domestic delivery times.
Return Policy
Custom helmets are non-refundable. Our manufacturers will not accept returns if the incorrect size, colour or style was ordered.
Please ensure you have selected the act options you require before you place your order.
If you have any questions, please contact us.