The delivery rates are the same for all of Australia.
|Weight||Capital cities & Major towns||Rural|
|Up to 500g||$7.00||$9.00|
|500g to 1kg||$10.00||$12.00|
|1kg to 3kg||$12.00||$15.00|
|3kg to 5kg||$14.00||$18.00|
|5kg to 8kg||$20.00||$30.00|
|8kg to 16kg||$30.00||$50.00|
|>16kg||Call for a quote|
All orders are dispatched ASAP.
- Melbourne: 2 days
- Sydney, Brisbane, Adelaide, Canberra, Hobart: 4 days
- Perth: 5 days
- Darwin Country: 6+ days
Below are some of the common questions we receive:
Do you ship outside of Australia?
Unfortunately we only ship to Australia.
Can you leave my boric acid delivery by the door if I’m not home?
Some of our smaller items (e.g. 400g) will fit into your letter box, but the larger ones sometimes don’t. In this instance the freight agent will drop the item off at your local collection point for you to collect.
I don’t have my item. What should I do?
The first thing to do is refer to the tracking information which has been emailed to you from the courier.
I don’t have a tracking number.
You should have received an email from us with a link to your tracking.
Be sure to check your spam folder as sometimes the emails end up there.
If you can’t find it, please contact us at firstname.lastname@example.org and we’ll look into it for you.
My item is registered as “delivered” but I don’t have it.
Please contact us at email@example.com and we’ll look into it for you.
My item is late. What should I do?
Please email us at firstname.lastname@example.org and we’ll look into it for you.
What if my item is “Returned to sender”?
If your item is returned to us, a re-delivery fee may apply. A fee may apply in circumstances where an incorrect address has been supplied or the item isn’t collected.
This is not a charge we benefit from, the fees are on-charged from the individual freight carriers to us. The re-delivery fee will be on-forwarded to release the goods for a second delivery attempt.